May 19, 2021 – The workers’ compensation industry is built on risk aversion and mitigation, yet unpredictable risks and catastrophes are predicted with higher frequency in the future. In her Risk & Insurance Risk Insider column, Rising CXO Rachel Fikes shares top strategies for organizations to normalize discomfort and embed resiliency before the next internal crisis or external shock.
May
19
Three Ways to Improve Organizational Resiliency in the Post-Pandemic Paradigm by Rising CXO Rachel Fikes | Risk & Insurance | May 2021
Nov
19
The Advocacy Approach in Workers’ Comp May be its Talent Attraction Holy Grail featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Nov 2020
Nov 19, 2020 – As the industry approaches a looming talent crisis, workers’ comp payers might be asking themselves how can they attract more frontline claims professionals to the industry. Read what three members of the Workers’ Compensation Benchmarking Study’s advisory council – from Rising, MEMIC, and The Hartford – have to say as they discuss the study’s data-backed strategies for retaining and recruiting young industry talent.
Nov
11
Empathic Curiosity Needs to Be at the Center of Workers’ Comp Claims. Here’s How to Do That. by Rising CXO Rachel Fikes | Risk & Insurance | Nov 2020
Nov 11, 2020 – When embracing empathic curiosity in workers’ compensation claims, we gain a better understanding of what is really going on with the injured employee. In her Risk & Insurance Risk Insider column, Rising CXO Rachel Fikes shares how empathic curiosity helps us take better ownership and leadership of the claim.
Aug
14
These Workers’ Comp Experts Agree: The Industry Must Prepare for Huge Change After the Pandemic featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Aug 2020
Aug 14, 2020 – As payers continue to operate with a remote workforce, this article explores the current and future impact of the pandemic on frontline claims professionals. See what three members of the Workers’ Compensation Benchmarking Study’s advisory council – from Rising, MEMIC, and The Hartford – have to say as they discuss the pandemic and share insights gained from our annual study.
Apr
15
Workers’ Comps Claims Adjusters Get the Chance to Telecommute. Now Can They Make It Succeed? featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Apr 2020
April 15, 2020 – With the COVID-19 pandemic resulting in stay-at-home orders in most states — many adjusters are telecommuting for the first time. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including how adjusters ranked the importance of flexible work arrangements in their job considerations.
Mar
10
Claims Adjusters Spend Too Much Time on Compliance: What Tools Might Help? featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Mar 2020
March 10, 2020 – A burdensome focus on compliance can delay claims closure and return-to-work. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including just how much time adjusters are spending on external and internal compliance activities. It also highlights new technologies that can free up claims adjusters’ time so they can focus more on injured workers.
Feb
11
Improved Benefits Is Just One Way Workers’ Comp Can Bridge Its Horrendous Talent Gap featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Feb 2020
February 11, 2020 – This article covers the industry’s talent crisis and features data from the 2019 Workers’ Compensation Benchmarking Study, including what benefits frontline claims professionals value most when making a current and/or future employment decision. The study findings are the result of nearly 1,300 nationwide survey responses from frontline claims professionals representing all payer types.