Chief Customer Officer
With Rising since its inception, Kim acts as both an internal and external consultant to identify customer needs and develop customer-focused strategies. In this role, Kim is actively involved in operations, service delivery, product development, quality management, and client acquisition/retention initiatives. She leads a cross-functional team of Sales, Account Management, and Marketing to unify the customer champion function across the organization and to create an integrated customer experience.
As Rising’s first head of sales and account management, Kim built the company’s auto, liability, and workers’ compensation customer practices and led them to significant organic growth. A nurse professional by training, she holds over 20 years of in-depth knowledge of state-specific reimbursement laws, medical bill review, utilization review, and case management.
Kim has held one of nine prestigious Governor-appointed seats on the State of Illinois Workers’ Compensation Medical Fee Advisory Board. In that role, she was appointed for three terms under two separate governors, and advised the Illinois Workers’ Compensation Commission on government-regulated fees for medical services and injured workers’ access to treatment. She has also been an expert speaker at various industry events regarding medical fee schedule and utilization review topics.
Prior to Rising, Kim was a Senior Account Manager at Concentra where she was responsible for implementing medical management and cost containment programs for both auto and workers’ compensation customers.
Kim holds a Master of Science in Rehabilitation Counseling from the University of Illinois and a Bachelor of Arts in Sociology from Catholic University of America in Washington D.C.
Favorite Rising Core Value – Create Ecstatic Customers
“If clients are happy, we’re happy. We want to be much more than a vendor to our clients, we want to be a partner whose service delivery is not just a transaction ‘check-mark,’ but is a key ingredient that helps them achieve their goals.”