Recently, Rising adopted a new mission statement: We make lives better. Rising takes the pain out of the healthcare experience for those providing, receiving, and paying for medical care. Though there was nothing wrong with our previous mission statement, it was a little hard to remember and did not seem to inspire people the way
Throughout our history, Rising has used customer surveys to collect customer feedback. What we’ve learned is: Eliciting meaningful participation requires keeping the survey simple Capturing real-time, actionable results requires making the survey available at all times Really small improvements can make a big difference Being exceptional takes focus on details Everyone is busy. The Net Promotor ScoreSM (NPS®) survey
We live in a risk-adverse culture. I see this professionally and even at home with one of my young daughters. She’s talented in many areas, but she’s exceptionally hard on herself when she can’t accomplish something right away. In these situations, she becomes discouraged to the point she stops trying. For a child, FAIL is
I have spent hours thinking about and challenging this idea in my mind, but it keeps reproving itself to me over and over. Consider who you spend the most time with, and most likely you are the average of those five friends in all areas of life: Belief System Philosophy Politics Hobbies Intelligence Income
I’ve been looking at schools for my two-and-a-half-year-old daughter and I was floored by the quality of education available today. One school, Near North Montessori, really stood out from the rest. It’s fostering a science and culture of learning that is unbelievable. The days I remember of mindless memorization and hours of sitting bored and
Every group of people is really just a tribe. Some are larger or smaller than others. Companies, countries, sports teams. They all function as tribes. When the nuclear disaster struck in Japan, again it struck me how much better their society functioned during a time of crisis than we did during Katrina. CNN wrote a great
I was talking to someone the other day who conducts leadership training. Once a year, she goes out with a team to work on a training event at a large multi-national corporation. She was saying that it is always a struggle to get the company to budget a little time to get the training team members engaged and aligned
