For years, telemedicine has been touted as the next frontier in healthcare. Based on data from multiple health systems, the future has arrived. Some of the country’s largest and most prestigious health systems such as Kaiser Permanente, NewYork-Presbyterian, and Johns Hopkins now boast robust telemedicine programs. At Kaiser Permanente, virtual patient encounters now outnumber in-person
It’s no secret executives value employees who are smart, driven and lifelong learners. However, sometimes organizations can get bogged down with too many key performance indicators (KPIs), copious desirable employee traits and overly complex review processes, so it’s nice to have a quick, “back-of-the-napkin” measure of employee value. According to businessman Mark Cuban, the secret
It has been a sad couple of days. Last Thursday, one of my favorite people in the industry and in life, Jamey Masingill, lost his battle with ALS (amyotrophic lateral sclerosis; also known as Lou Gehrig’s disease). Many of us at Rising and throughout the workers’ compensation community worked with Jamey over the years. Anyone
We all know the saying “Practice makes perfect.” According to Malcolm Gladwell’s Outliers, at least 10,000 hours is required to be a true expert. Many of us assume that aspiring experts must cram those hours into uninterrupted practice sessions and master one topic at a time before moving on. But the conventional wisdom of “blocking”
Psychosocial issues pose the biggest barrier to successful claim outcomes, according to Rising’s 2016 Workers’ Compensation Benchmarking Study. Citing best practices from The Hartford, CNA, Nationwide, and Albertsons, Rising recently released a white paper examining how claims advocacy principles are better suited to overcome psychosocial factors than adversarial, compliance-driven, and task-based claims styles. I have
Continued learning and education is a topic I frequently find myself revisiting. Ongoing exploration, innovation, and resourcefulness are three key ingredients needed to become and maintain a fast moving organization. This Harvard Business Review article about WD-40 – yes, the stuff you use for squeaky hinges – illustrates just how important continued learning is for
Why did no one in the taxi industry create a phone app to improve the ride ordering process (Uber)? Why didn’t Sear’s dominate online sales (Amazon)? Why didn’t the Big Three auto companies design the first really innovative electric car (Tesla)? Expertise and experience should be a competitive advantage when it comes to innovation. Yet, the
