There are two main certifications for data security and confidentiality, SOC 2 and HITRUST. Here’s why Rising opted to pursue the latter. SOC 2 Overview A Service Organization Controls (SOC) 2 audit examines the controls an organization has in place to protect and secure its system, or services used by customers or partners. An organization’s security is assessed
Recently, Rising adopted a new mission statement: We make lives better. Rising takes the pain out of the healthcare experience for those providing, receiving, and paying for medical care. Though there was nothing wrong with our previous mission statement, it was a little hard to remember and did not seem to inspire people the way
In life and business, there are things that change and things that never change. After reading this article, I’m convinced it’s very important to focus on the things that never change. Certainly, we are always trying to anticipate industry changes and their impact. How will blockchain technology change medical records? How can AI change managed
Have you ever wondered why you feel tired at the end of a workday, if all you have done is sit in front of a computer? Numerous studies have shown that using our brain for challenging or stressful tasks drains energy and makes us tired. This happens for multiple reasons. Thinking increases glutamate. A recently
Throughout our history, Rising has used customer surveys to collect customer feedback. What we’ve learned is: Eliciting meaningful participation requires keeping the survey simple Capturing real-time, actionable results requires making the survey available at all times Really small improvements can make a big difference Being exceptional takes focus on details Everyone is busy. The Net Promotor ScoreSM (NPS®) survey
It seems like people are becoming polarized over COVID-19 solutions. At times, it feels difficult to have nuanced discussions about the various measures being employed to combat the virus. This is really too bad. We are all in this pandemic together. This is not and will never be a black and white situation. COVID-19 is
Nationwide, data repeatedly shows that most people who die from COVID-19 have contributory secondary causes of death. Here in Chicago, where Rising is headquartered, 94% of the city’s COVID-19 victims and 92% of all Cook County COVID-19 victims had preexisting medical conditions. The Cook County Medical Examiner’s database shows COVID-19 as the primary cause of
