October 26, 2023 – A lot has changed in the past 10 years. We survived a pandemic. More and more states have legalized marijuana for either medical or recreational consumption. Smartphones have gone from being a luxury to a commonplace technology.
With so much changing, it’s natural for workers’ compensation to take a step back and ask: How has our industry evolved over the last decade? The Rising Workers’ Compensation Benchmarking Study tries to answer that question.
October 12, 2023 – Business Insurance interviews Rising CEO Jason Beans about the Rising’s annual survey of claims professionals, including how it came about and key findings for the study’s 10th annual report.
September 27, 2023 – Developing “soft skills” such as empathy and active listening is fast becoming vital for those who want to successfully manage workers compensation claims, according to a recent survey of high-performing claims organizations.
Chicago-based Rising Medical Solutions on Sept. 18 released the findings of its 10th annual benchmarking survey in which it gathered the input of 388 claims leaders in 2022, identifying how claims organizations with successful claims experiences for injured workers distinguish themselves.
June 15, 2023 – Helping injured employees get back to productive life is an enormous and critical job. Unfortunately, it is a job that is too often focused on administrative tasks instead of high value efforts that positively impact an employee’s life. According to Rising Medical Solutions’ annual Workers’ Compensation Benchmarking Study, over one quarter of frontline claims professionals report that administrative work comprises more than 40% of their time, while nearly another quarter say it takes up 30 to 40% of their time.
June 1, 2023 – Amazon has forever revolutionized the way we shop. The e-commerce giant has become synonymous with convenience and choice, raising the bar for selection, pricing options, delivery speed, and self-service simplicity.
At the core of Amazon’s success is an extreme focus on the customer experience. They understand that customers want a wide selection of products, but they want them vetted and reviewed for quality as well. Amazon also understands that customers want shopping to be easy, including limiting the number of websites, logins, passwords, and profiles they have to manage.
May 24, 2023 – As health care system mergers become more commonplace, workers’ compensation experts are monitoring how physician consolidations might affect issues such as medical costs, patient access and quality of care.
March 2, 2023 – Medical inflation is a top concern in workers’ compensation this year and adjusting medical fee schedules may be one way to address rising costs, although the appetite for change is limited, comp experts say.
While some states have introduced legislation to overhaul their schedules, variations in costs among states illustrate the complexity of the issue, they say.
